Policy Change Notice to our Utility Customers
In order to better serve you, we are taking this opportunity to advise you of a change in our policy regarding disconnection of service for nonpayment.
City Council adopted Ordinance No 15-09 on July 27, 2009 which became effective immediately upon passing. This ordinance specifies our new Disconnection of Service for Nonpayment policy.
Our new policy is as follows: To avoid service interruption all charges, current and past due, must be paid within 10 days of the due date. If service is disconnected, the entire balance plus a minimum reconnect charge of $40 (before 4:00 pm) must be paid prior to reconnection of service.
If your account is not paid and reconnected within 7 days of being shut off, your account will be closed and your deposit applied to the balance due. If there is a remaining balance in which the deposit did not cover, then that balance must be paid within 10 days of the final due date or your account will be turned into our collection agency.
We sincerely appreciate your cooperation in this matter.
Payment Options for Utility Bills:
Drop Box drive up or inside office.
Mail to: 110 E Main St., Avon Park, FL 33825
On Line: View your account information real time and/or make a payment. Fees will soon apply on all type of payments online.
In Office (If paying with Credit/Debit Card, Fees Apply).
Sign up for ACH with one of our Customer Representatives. ACH's setup via the Utility Department have no service fees, plus saves customers $1.00 monthly.
Want to receive your bill as soon as it's generated? Go Paperless sign up for e-billing today! Just call us at 863-452-4433.